News from the Travelers Aid Office . . . .

 

Schedule for Friday, March 19 -- Posted by Office on Thursday, March 18 2010
8 am - 11 am
International - Chuck Freed/Joan Horne
L2 - Paul Lieberman/Open
L1 - Sid and Ardith Polk
East Mezz - Clark Ball/Bud Reed
West Mezz - Annette Sye/Open

11 am - 2 pm
International - Mary Ellen Rogers/Pearl DiPasquale
L2 - Erica Sheaffer/Chris Rodee
L1 - Doris Bessor/Bill Tenerowicz
East Mezz - Tom Johnson/Open
West Mezz - Open/Open

2 pm - 6 pm
International - Tim Bereuter/Dick Harless
L2 - Jim Thompson/Phyllis Peterson
L1 - Cindy Burgess/Karen Reynolds
East Mezz - Paula Kugelman/Mike McKay
West Mezz - Merrily McKay/Ford Moseley

6 pm - 9 pm
International - John Murphy/Bobbi Finnelle
L2 - Bill Bernstein/Open
L1 - Sherrill Wharff/Bob Deitchman
East Mezz - Open/Open
West Mezz - Open/Open

Mobile Guides:

A Concourse
10-1:Mike Egan
2-6: OPEN

B Concourse
9-12: Bill McDonald
2-6: OPEN

C Concourse
9-11: OPEN
11-2: Tim Bereuter
2-6: OPEN

D Concourse
9-1: OPEN
2-6: OPEN

FIS:
2 pm - 6 pm, George Parkins

Schedule for Thursday, March 18 -- Posted by Office on Wednesday, March 17 2010
8 am - 11 am
International - Dave Austin/Ken Gilbart
L2 - Bonnie Stahl/Andy Cassells
L1 - Bill Ulman/Kathleen Schmitt
East Mezz - Open/Open
West Mezz - Open/Open

11 am - 2 pm
International - Molly Lowcock/Leslie Lauderdale
L2 - Ursula Hennig/Bill Mohan
L1 - Gordon Turner/Tom Smith
East Mezz - Bill Sferro/Linda McKeown
West Mezz - Sandy Gabriel/Open

2 pm - 6 pm
International - Clif Heady/Holly Harrison
L2 - Dan Couch/Misia Mercer
L1 - Carol Walker/Peter Vann
East Mezz - Erica Sheaffer/Open
West Mezz - Open/Open

6 pm - 9 pm
International - Lois Ripley/Janet Brown
L2 - Bob Deboskey/Open
L1 - Syed Alam/Open
East Mezz - Open/Open
West Mezz - Open/Open

Mobile Guides:

A Concourse
9-1: Mike Egan
2-6: Judy Newton

B Concourse
9-1: OPEN
3:30-7:00: Tine Beam

C Concourse
7-10: Phyllis Wlotzko
11-2: Juanita Word
2-6: OPEN

D Concourse
9-1: OPEN
2-6: OPEN

FIS:
2 pm - 6 pm, Don Willis/Bill Ulman

Flower Shop & Business Center Closed -- Posted by Office on Saturday, March 13 2010
The Flower Shop and Business Center that were located across from Baggage Claim 13 are now closed.

If you need to direct passengers to the mailbox, please provide the following directions:

"Proceed to Door 2, down the ramp and make a left at the bottom of the ramp."

The passengers will see the mail slot on the left hand side.

Just a reminder....Lost and Found -- Posted by Office on Thursday, March 11 2010
Just a reminder that the green basket at L1 is for Lost and Found items only. Please keep this basket out on top of the counter.

Also, please remember to check the basket when you come on your shift and take any items in the basket down to Lost and Found. If the Lost and Found office is closed and there is an important item in the basket, you can always call the non-emergency police and they will take it.

The same thing applies to the other desks. L2 has a plastic tub labeled “Lost and Found” and international also has a green basket.

Thanks!

Save the Date! -- Posted by Office on Monday, March 8 2010
The Travelers Aid Spring Luncheon will be held on Tuesday, May 4, 2010 from 11:30 am – 2:00 pm. The location is the same as last year - The Crowne Plaza Dulles Airport in Herndon, VA.

Please save the date for this special event! An invitation with additional details will arrive via regular mail soon.

Join us for good food, fun and prizes!

Closing Desks Lower 1 and Lower 2 -- Posted by Office on Thursday, February 18 2010
Reminder: If you work a 6-9pm shift or a 3-7pm shift on the weekend at Lower 1 or Lower 2, please put the wireless keyboards and wireless mice in the cabinet below.

Renewing your badge/important reminder -- Posted by Office on Wednesday, January 13 2010
During the month of your birthday, you need to renew your badge here at Dulles. You have until the end of that month, PLUS a 30 day grace period.

All ID’s need to be renewed in this office first. You can either make an appointment and come in here or make an appointment to do the paperwork over the phone. Please do not show up unannounced to do this. With over 250 people to process each year, an appointment is absolutely necessary. Once again, this can be done over the phone and the paperwork left for you at the lower desk.

You need to bring a passport and driver’s license with you to the Pass and ID office. If you do not have a passport, there are other options, which we can tell you about.

Thank you!

Mexicana Airlines UPDATE -- Posted by Office on Thursday, December 31 2009
Here is the UPDATED information on Mexicana Airlines. This will also go in the Current Notices book and on Program News. Spread the word….

Mexicana Airlines
Departs Dulles DAILY at 8:35 am
Goes to Cancun and then on to Mexico City

Leaves out of gate B-15

Flight returns to Dulles DAILY at 10:25 pm

Counter hours: 5 am – 1 pm (to speak to someone at the counter) 5:30 am – 8:30 to purchase tickets at the counter

Counter is located upstairs behind British Airways. Their number is (703) 572-5291 or (703) 572-5292

Reservations: 1-877-801-2010

Cayman Airways -- Posted by Office on Sunday, December 27 2009
Cayman Airways will again serve IAD this winter season on the following Saturdays only; Dec. 26, Jan. 2, Feb. 13 & 20, Mar. 27 and Apr. 3. Cayman is sponsored by Aer Lingus on gate B19 (gate number will change with opening of the Aerotrain to A19), check-in at the Aer Lingus/Air India Ticket Counter and bag claim in the IAB. The flight will arrive from Grand Cayman at 1200 and depart to Grand Cayman at 1320 on each of these days.

Mr. Roy Oakley is the Airport Manager for Cayman Airways and he can be reached at royoakley@caymanairways.net or 202-588-7220.



Air India -- Posted by Office on Monday, November 30 2009
Starts service tomorrow 12/1/09 from JFK, it will be a domestic flight. The flight will arrive at 8:30am and at this time there has been no baggage claim designation.
Air India will use Aer Lingus ticket counter: backside of Kiosk 1.
The return flight leaves IAD at 12:10pm from Gate B38 or B40
This is very sketchy information given that they start operation tomorrow but that was questionable too. Hold on to your seats folks…

New phones at the Mezzanine Desks -- Posted by Office on Tuesday, October 27 2009
Phones have been installed at the mezzanine desks. Listed below are the phone number. These phones are just like all the desk phones:
East Mezzanine: 703-572-7334 (27334)
West Mezzanine: 703-572-7335 (27335)

Both phone lines will ring at both desks so be sure to look before you pick up unless you are working the mezzanine desks by yourself.

Mailback Kiosks -- Posted by Office on Wednesday, October 7 2009
This just in, Mailback Kiosks have been eliminated in the airport. This occurred with the TSA move.

Iberia Airlines -- Posted by Office on Tuesday, October 6 2009
Iberia Airlines is out until the spring

Aer Lingus -- Posted by Office on Tuesday, October 6 2009
The last day for Aer Lingus Airlines is November 2nd.

Log Book at International Reminder -- Posted by Office on Friday, February 20 2009
If you work at the international desk, please remember to leave the maintenance log book out at ALL times. Do not store this underneath the counter in the evenings.